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Warranty Policy

This warranty policy provides clear standard warranty rules and conditions for goods manufactured and/or supplied by Godfrey Syrett. 

1.     General conditions
1.1.   As a full member of the Furniture Industry Research Association, our products are tested for attributes such as strength and durability, ergonomics, performance, surface finishes and cable management facilities.
1.2.   The high-quality build of products across our portfolio allows us to estimate a product life expectancy that exceeds our standard guarantee period, offering extra piece of mind. Below you will find a list of all our guarantees and warranties.
Range Standard Guarantee Period Life Expectancy
Desking 15 years 10-15 years
Height Adjustable Desking 15 years 10-15 years
Tables 10 years 10-15 years
Folding Tables 10 years Over 10 years
Task Chairs 10 years Over 10 years
Multipurpose Chairs 10 years Over 10 years
Soft Seating 10 years 10-15 years
Storage 10 years 10-15 years
Accommodation Furniture (inc GSE) 10 years 7-15 years
Screens 10 years 10-15 years
2.     What is warrantied?
2.1.   The warranty period for each product is given within the table above with warranty period commencing from date of delivery.  The warranty covers defects in material and workmanship on all main parts.
2.2.   This warranty does not apply to electrical components within products. Warranty periods are restricted to two years covering defects in material and workmanship unless otherwise stated in product literature.
2.3.   Warranty periods for factored items such as white goods are covered by the original Manufactures warranty.
3.     How do we correct the problem?
3.1.   Godfrey Syrett will examine the product and decide if it’s covered under this warranty. We will then, at our choice, either repair the defective product or replace it with the same or a comparable product. In these cases, Godfrey Syrett will be responsible for the costs of repairs, spare parts, labour and any call out costs, provided the product is accessible for repair during normal working hours. If the item is no longer sold by Godfrey Syrett, an appropriate replacement will be provided. Godfrey Syrett will decide, at its discretion, what will constitute an appropriate replacement.
4.     Conditions for the warranties
4.1.   The warranties are valid from the date of delivery from Godfrey Syrett and apply to products that have been subjected to normal wear and tear through for normal office or contract use. To be able to rely on this warranty you need to follow the specific care instructions for every product Products are to be maintained in accordance the Godfrey Syrett Product Care & Maintenance Guides (available through the company website). Warranties may be invalidated if products are used in 24/7 environments. The original purchase order / receipt is required as proof of purchase.
5.     Exclusions
5.1.   The warranties do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The warranties do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The warranties do not apply if products have been placed outdoors or in a humid environment. The warranties do not cover consequential or incidental damages. The warranties do not apply if the product is found to be dirty, stained, or abused. Work carried out by non Godfrey Syrett Approved contractors will invalidate the warranty.
6.     General legal rights:
6.1.   This warranty gives you specific legal rights. This warranty does not, in any way, affect the rights given to you by law. You may also have other rights under applicable provincial law. Godfrey Syrett is not responsible for incidental or consequential damages.
7.     Contact details:
Godfrey Syrett Service Delivery
Tel: 0191 5946244
Email: Service.Delivery@godfreysyrett.co.uk